This article explains how to reassign work orders in Prism. Whether you need to change the assignee for a single work order or reassign multiple work orders at once, Prism offers flexible options to manage these tasks efficiently. You can reassign work orders directly from the work order details page or use the grid view for bulk reassignments. The following steps will guide you through both methods, helping you effectively manage your work order assignments.
1. Go to the Work Order Module, and click into the work order you want to reassign
2. Click on the Assignee dropdown, and either select or start typing the name of the new assignee that you want to select
3. You can also reassign a work order from the grid. Click on the check box next to the work order you want to reassign, and at the top of the grid a "Reassign" action will appear. Click on "Reassign" and you can select a new assignee and click "Save".
4. You can use the grid action to reassign work orders in bulk as well.