Prism Tenant General Overview

Welcome to the Prism Support Help Center. This guide will help you navigate and effectively use the Prism platform. Here's what you'll find in this article:

• Accessing Prism: Learn how to log in and access the Prism platform.
• Main Dashboard: Understand the layout and functionality of the main dashboard, including:
  • Overview of dashboard cards
  • How to interpret and use the information presented
• Tenant Satisfaction: If configured, you can submit your satisfaction for work completed on 
• My Users: Learn how to view user accounts within the platform.
• Support: Find out how to get additional help and support when using Prism.

Accessing Prism

1. Navigate to connect.buildingengines.com.
2. Enter your email address
3. Enter your password
   1. Please note you will need to first have accepted your Welcome Email from Prism
      1. The email sender will be [e-mail] and the body will contain "Welcome to Prism by Building Engines" 
      2. If you have not received this email, your Property Management can resend you this email through the My Users component of Prism. 
4. Upon log in, your will see the main Prism dashboard
5. The sidebar on the left will detail the modules you have access to. Click into each one to access them.

Main Dashboard

The home page will take you to the main dashboard. You should see around three cards, depending on what access your property management team grants their tenant users. The default cards are Work Orders, Notices, and Visitors. 

• Work Orders displays Work Orders you or other users in your company have submitted. This card allows you to easily review your/your tenant company's open Work Orders.  You can click the issue type to see the Work Order in more details. If you click the "+" on the top right, you can easily add new Work Orders. 
• Notices displays any announcements/messages that the property management team has posted for their tenants. 
• Visitors displays any visitors that are scheduled. If you click the "+" on the top right, you can easily add new visitors. 

If you click the three dots at the top right of each card, you can refresh the card to see the latest information.

Tenant Satisfaction

(Note: This section is applicable only when this feature is activated by the Property Management team)

1. Once your work order is completed by the engineer, you will receive a Tenant Satisfaction email asking you about your experience. Example of the email notification is below.

1. You can rate your experience on a scale of 1-5, 5 being the highest.
2. Once you submit your rating, it will appear in the work order grid for reporting purposes
3. If the rating is low, a property representative will be notified in order to escalate the issue

My Users

Under the My Users module within the navigation bar, you can view your user profile as well as other members of your company. Information within these profiles can include:

1. Name
2. Job Title
3. Company
4. Contact Information
5. Properties
6. Job Function

Support

By clicking on the Support module, you will be taken to our Prism Support Center.

Here you will find documentation on FAQs, Training Guides, Webinars and Videos, and Release Notes and New Features. You will also be able to log a Support ticket and also live chat with our support agents.