This guide explains how to submit labor and materials in the Prism Mobile app. It covers the steps for recording labor hours and material costs associated with work orders.
To perform these actions, you typically need permissions such as "Can Edit Labor and Material Charges," "Can Change Labor Rate," and "Can Be Assigned Work." If you're unsure about your access levels, contact your Prism administrator.
- Navigate to Work Orders on the home page
- Click into desired Work Order
- Click the "Labor/Materials" tab
- Click "+Add Labor" or "+Add Material"
- Fill in required information. Please note: this screen may look different for user depending on their permissions. For any further questions regarding this, please reach out to prismsupport@buildingengines.com
- Then, click "Save Hours" at the bottom to save your entry.
Troubleshooting FAQs:
Q: I can't see the option to add labor or materials. What should I do?
A: Check your user permissions with your team's Prism account admin. You may need additional access rights to view and edit labor and material entries.
Q: I've entered my labor hours, but they're not saving. How can I fix this?
A: Ensure you have a stable internet connection. If the problem persists, try logging out and back into the Prism system. If issues continue, contact Prism support.
Q: The labor rates I'm seeing don't look correct. Can I change them?
A: Labor rates are typically set by administrators. If you have the "Can Change Labor Rate" permission, you may be able to adjust them. Otherwise, contact your supervisor or Prism administrator for assistance.
Q: I've made a mistake in my material costs entry. How can I correct it?
A: If you have the "Can Edit Labor and Material Charges" permission, you should be able to edit your entries. Navigate to the work order, find the incorrect entry, and make the necessary changes. If you can't edit the entry, contact your supervisor or Prism administrator.
If you encounter any issues not addressed here, please don't hesitate to reach out to the Prism support team for further assistance.