The Prism Customer Success and Support team hosted an informative presentation and Q&A session focused on the Visitor module. This interactive webinar, led by Jessica Como and Paul Schneider, provided valuable tips and troubleshooting guidance for this essential Prism module.
In this session, participants learned how to:
- Streamline check-ins, saving time for both visitors and staff
- Enhance security with advanced, customizable protocols
- Master efficient guest tracking and management
- And more!
Following the presentation, Jessica and Paul opened the floor for a live Q&A, addressing specific user questions and concerns. Below you'll find the full webinar recording, along with a transcript of the Q&A session and FAQs discussed.
Webinar Recording:
Questions and Answers:
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Q: What role do Tenant users need to have to be able to submit a visitor request?
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A: Under Admin --> Manage Permissions, any of the Permissions that are categorized under Tenant Company would typically allow a Tenant user to be able to submit Visitor requests.
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Q: Are we allowed to upload photos of an individual on the Watchlist section of Prism?
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A: Absolutely! On each Watchlist record, users have the ability to drag and drop a photo or select a file from the file directory on their computer.
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Q: Does a tenant user also have access to Support?
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A: Yes. Any user of Prism has access to the Support menu available both within Prism Desktop and the Prism Mobile applications. If any user associated with a Tenant Role and/or Permission reaches out to us asking for updates to be made, we would also connect the Property Management team to ensure no changes are made without their authorization.
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Q: Are there any plans to hide the Watchlist from other properties? Right now, our tenants can see the Watchlist for any Property in the portfolio.
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A: At the moment, if a Tenant user is given access to the Watchlist, they can see entries for other buildings. We have submitted this customer feedback to our Product team for them to consider in future planning and development of Prism.
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Q: Is there an option to download the Watchlist?
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A: At this time, there is not a way for the Watchlist to be downloaded from the grid in Prism. As a few customers have asked about this functionality, this feedback request has been provided to our Product team for review.
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Q: Do you foresee a time when Prism might integrate with a building access control system such as Avigilon?
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A: Prism has an API that can be leveraged for various types of integrations. More information can be found here. While we have not directly integrated with Avigilon before, any specific questions around Prism's integration capabilities can be directed to integrations@buildingengines.com.
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Q: We have different rooms with different access requirements (authorization). Is there a way to force a document to be signed in order to submit a Visitor request?
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A: At this time, there is not a way in Prism to require users to submit access authorization documents before successfully submitting their Visitor requests into Prism.
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