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Impairments at the Property Level (Web and Mobile)

Erol Ogunc
  • Updated

This article provides a comprehensive guide on managing property impairments in Prism. Mark properties as impaired and notify appropriate parties of expected resolution dates/times. This will provide the property management team with a tool to be fully informed on areas within a property that may be at a higher risk for tenant safety. The guide covers essential processes from creating and viewing impairments to resolving them, ensuring efficient property management and maintenance.

 

Topics Covered:

  • Permission Requirements
  • Navigating to Impairment Features
  • Impairment Notifications
  • Creating an Impairment
  • Editing and Resolving Active Impairments
  • Viewing Active/Resolved Impairments
    • On My Properties Grid
    • Within Property Page
  • Mobile App Functionality
    • Creating New Impairments
    • Editing Existing Impairments
    • Resolving Active Impairments

Permission Requirements:

  • “Can View Impairments”: Allows user to view an active impairment within the property page and view impairment grid
  • “Can Manage Impairments”: Allows user create and resolve impairments

 

To get there:

  • Navigate to My Properties
    • Impairments grid
    • Property page Create Impairment
    • View active impairments on property page
    • Notifications:
      • When property becomes impaired
      • When property impairment is resolved
      • When a property impairment is passed the expected resolution date/time
      • When a property impairment is 30 minutes away from the expected resolution date/time
      • Property impairment digest (sends at the 5pm the user’s local time. It is a list of their properties with active impairments tied to them.

Create Impairment on Property Page

  1. Go to "My Properties" in PRISM.
  2. Select the property you want to mark as impaired.
  3. In the Actions drop-down menu, click on "Report Impairment."

  1. Choose an impairment type from the default list.
  2. Add an optional description for the impairment.
  3. Enter the expected resolution date and time (based on the building's time zone).
  4. Add any additional details or contact information in the provided field.

  1. If the impairment is impacting specific locations/equipment within the building, toggle on the “Apply to floor and spaces” toggle and/or the “Apply to equipment” toggle. Once the section is toggled on, it is required to enter in the information or toggle off before saving the impairment record
    1. Choose the floors, spaces and/or equipment that pertain to the impairment
      1. If you want to remove a floor/space, simply click on the name of the floor and/or space to unselect the option
      2. If you want to remove previously chosen equipment, click on the delete button

  1. Click "Report Impairment" to create the impairment.
  2. The property page will update to show an impairment chip at the top and display impairment details in a blue box.
    1. This information will also appear on any applicable floor/space within My Spaces and/or equipment records within My Equipment. Once the impairment is resolved that information will no longer appear within those individual records.

 

Edit/Resolve Active Impairments

  1. From the My Properties>Impairments grid, click the three dots next to the impairment.
  2. Select "Resolve Impairment."
  3. Update the expected resolution date/time information if needed or click "Resolve Impairment" to complete the process.

View Active/Resolved Impairments in 2 Ways

(1) My Properties Grid

(2) Within Property Page

 

View Active/Resolved Impairments on the My Properties Grid

  1. Go to My Properties.
  2. Click on the "Impairments" tab.
  3. Use filters to view active or resolved impairments.
  4. Click on an impairment to view more details or manage it.
  5. Use the three dots to resolve an impairment within the grid itself.
  6. In the top right corner, select Actions to export the information from the grid

View Active/Resolved Impairments within the Property Page

  1. Go to My Properties.
  2. Select the property you want to mark as impaired.
  3. In the Actions drop-down menu, click on "Resolve Impairment"

    

 

Impairments Mobile

 Create A New Impairment – 

  1. Tap on the Properties row below Task Schedule
    1. You will then land on the Property list page. Any properties with an active impairment will have the gold ‘impaired’ status chip.
  2. Select the Property you want to mark as Impaired.
  3. Upon landing on details page, select Report Impairment to begin impairment process
  4. Complete the Report impairment form, Fields include:
      1. Impairment type (Drop down list) - required.
      2. Floors and spaces (Drop down list) - optional.
      3. Add equipment (Drop down & multi-select list) - optional.
      4. Description of impairment (text field) - optional.
      5. Expected Resolution date (date picker) - required.
      6. Expected resolution time (time picker) - required.
      7. Additional details (text field) - optional.
  5. Once form is completed hit “Next', to open a bottom sheet (Confirm Impairment)
        1. Review the information, if any info needs to be changed hit cancel which will take you back to edit the form.
  6. If the details are correct, hit ‘Confirm' button.
  7. When successful you will land on the property details page and see a blue card with the impairment details, submitted on the form.
      1. As the card can have a lot of details, it is in the collapsed state by default. Hit ‘Show more” and the card will expand to show everything.
      2. If the user goes to the property list page, (step 2) an ‘Impaired’ status chip will be on the that property.

 

Edit Existing Impairment - 

  1. If resolution date or resolution time needs to be updated tap on the ‘Edit Impairment’ button below the resolve impairment CTA. 
  2. This will re-open the form which allows the user to edit ONLY the resolution date and time. Other fields type, description, and additional details not editable.
  3. Once changes are made hit Save.
    1. If a change to either resolution date or time, those changes will be visible on the blue card.

Resolve Active Impairment -

  1. When it's time to resolve an impairment; Tap on ‘Resolve impairment’ via the blue card
  2. Opening of the Resolve Impairment form, you will see original information submitted
  3. Enter the true resolution date and time.
    1. Current date and time will be set by default.
    2. Allows to enter a past date & time if resolved at an earlier date/time. *However, the resolution date and time must be after the created date and time. *
      1. Resolution date (date picker) - required field.
      2. Resolution time (time picker) - required field.
  4. Click confirm, and the impairment will be resolved. 
    1. You will return to the property details page (#3).
    2. The blue card will no longer be visible and there will be a row at the bottom of the page showing the impairment was resolved. 
      1. That row will be visible for 30 days.

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