December 2019 Release Notes

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{Elizabeth Touhey}
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Product Enhancements

General

  • Don’t know all the employees at your vendors? No problem! Work orders can be assigned directly to a vendor company. The vendor can reassign to an employee based on workload
  • An assignee’s email address and primary phone number are displayed directly in the work order. If you have an interactive phone system, you can click on the phone number to initiate a call.
  • We’ve got meter readings! Add meters to a piece of equipment to capture meter readings during your PM tasks.
  • New Permissions! Control who can manage permissions, view permissions and manage issue types.
  • New Report! The Work Order SLA Report allows you to track completion rates and how close you are to meeting your SLAs.

Search

  • New filters have been added to Work Order Grid. You can now filter by:
    • Employee ID
    • Property Address
    • Property ID
  • Filters now stick. If you filter the Work Order Grid, click into a work order than use the back button to return to the gird, the same filters will be applied.
  • From the Issue Type Grid, we have added the ability search for assignees. You can use this feature to easily bulk reassign future work orders.

Mobile

  • Android
    • Engineers can view an Equipment Record from a Work Order or Maintenance Task.
    • We’ve got meter readings! Engineers can capture meter reading via mobile.
  • iOS:
    • Engineers can view an Equipment Record from a Work Order or Maintenance Task
    • We’ve got meter readings! Engineers can capture meter reading via mobile
    • See an issue? Engineers can create work orders for issues they see, or for issues that are reported to them by your tenants.

Insurance (powered by MyCOI)

  • We have added more control to which companies you are tracking. You can opt a specific company out of insurance tracking. 
  • More COI related information is available directly in Prism. Insurance status is displayed when creating and selecting a vendor assignee.  Also insurance status is displayed when viewing an existing WO assigned to a vendor assignee.
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