Elevate your understanding of Prism with this comprehensive webinar, designed to guide you through managing incidents from setup to resolution, complete with data analysis. Discover how to optimize your incident management and enhance user experience. This session includes an informative FAQ and a live Q&A segment to address your specific queries.
Dive into "Tenant Experience Series: Dashboard, Work Orders, and Visitor Management," where JLL's experts navigate Prism's key features, providing insights into improving tenant satisfaction and property management efficiency.
Agenda:
- Introduction to Prism Perspectives Tenant Experience
- Dashboard Experience
- Work Order Experience
- Reserving a Resource or Space
- Visitor Set-Up
- Frequently Asked Questions
- Prism Support and Resources
- Q&A Session
Video below:
Q & A
Q: What's the difference between the "completed" and "closed" work order statuses?
A: "Completed" means the work itself has been done, but there may still be some outstanding review, approval, or administrative functions, especially in the realm of billing, that needs to be completed. Once that is done, the "closed" status pushes that information into the accounting side of Prism, which helps acknowledge what has been done, what may need to be reviewed (or reopened), before finalizing on billing.
Q: Why is the information on my dashboard cards not up to date?
A: This can happen for a variety of reasons. The first step is to simply click the refresh button in the top right corner of the home page within Prism (not your browser refresh button). If that doesn't work, you may need to try refreshing your browser as well. Also, make sure to check the individual cards as they should have refresh options as well. It may also be due to a delay in connectivity.
Q: I'm trying to reserve a resource for this afternoon, and I know for a fact that it's available today. But the earliest Prism has allowed me to make the reservation is twenty-four hours from now. Why is this happening?
A: There may be some booking rules that prevent you from putting in a reservation for the current day. There might be a twenty-four-hour waiting period, or even longer. You can reach out directly to your property management office, and they may be able to override that setting, make an exception for you, or just validate which rules are in place and the procedures for your particular property. This rule can also conflict a little bit with buffer time. It may be that you just don't see another reservation on the calendar that an admin could see. There may be a few things there that they may need to validate for you. As always, you can reach out to Prism support, and they're happy to look at it.
Presentation attached as a PDF below: