This guide explains how to set up the proper permissions that allow tenants to provide satisfaction ratings for completed Work Orders. By configuring these settings in the Admin panel, property managers can gather valuable feedback about maintenance quality while controlling whether tenants can request additional work on issues they consider unresolved.
The simple permission setup described in this article enables you to incorporate tenant perspectives into your maintenance quality assessment process, helping you identify service excellence and areas for improvement in your property maintenance operations.
- Navigate to Admin > Manage Permissions
- Scroll to "Tenant Satisfaction"
- Ensure the relevant tenant permission groups have access to "Can Rate Work Orders" - you can choose whether to give them the ability to Reopen Completed/Closed Work Orders.