Watch this comprehensive webinar recording by Kelli Raines, Grace Kim, and Erol Ogunc from the Prism team exploring Prism Mobile's powerful features designed to transform how you manage properties on the go. This session demonstrates the latest mobile functionality and provides actionable insights for maximizing mobile operations in your daily workflow.
Sections Covered
- Latest Prism Mobile Features
- Overview of recent feature rollouts, app download process, login credentials, and the powerful offline functionality that allows you to work seamlessly even without internet connection.
- Work Order Management Deep Dive
- Comprehensive exploration of creating, tracking, and managing work orders on mobile, including NTE review capabilities, photo and video uploads with markup tools, equipment integration, and refrigerant logging.
- Preventative Maintenance Module
- Complete PM task management on mobile with media support, history and comments integration, file management capabilities, and access to comprehensive equipment details including barcode/QR code scanning.
- Inspections Module
- Full inspection management with flexible question types, comprehensive media tools, enhanced tracking features, and quality control checks to ensure complete inspections.
- Equipment Module
- Comprehensive equipment management including viewing, editing, and creating equipment records on-site, updating technical specifications, and maintaining detailed asset records for compliance.
- Task Schedules Feature
- New mobile functionality for viewing upcoming scheduled tasks, initiating tasks ahead of schedule, and managing workflow flexibility when on-site.
- Incidents Module (Newest Addition)
- Real-time incident reporting capabilities, complete incident lifecycle management, media documentation, collaboration features, and mobile-first design for comprehensive incident management.
- Communications Module
- Messaging capabilities including SMS, email, push notifications, template integration, advanced scheduling, audience targeting, and rich content support.
- Property Section
- Direct communication tools, interactive property maps with navigation, comprehensive building details, file management, and impairment tracking with 30-day history.
Q&A and FAQ Section
- Q: How do I select who to send communication messages to?
- A: When creating a communication message on mobile, you'll see a form where you can choose your audience through a dropdown menu. You can select by company or organization, organization types, properties, and even job functions - which is really helpful for targeting specific groups like tenant admins only or specific engineering groups like engineer managers. At the bottom, there's also an "additional recipients" button where you can manually add someone's email if you just want to send to a specific person.
- Q: Why am I not seeing my tasks on the app when I can see them on desktop?
- A: Check your filters - click the funnel icon in work orders and verify status and assignee filters are set correctly for the tasks you want to see.
- Q: Why can't I see my tasks while offline?
- A: You must initially log in with a strong internet connection to download recent tasks for offline use before going to areas without connectivity.
- Q: What's the file size limit for photos and attachments?
- A: The limit is 25 megabytes per photo or file. Ensure files are within this limit for successful uploads.