Configuring SLA's / Escalations

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Ellery Curran
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  1. Click the Admin tab and navigate to the SLA feature to configure SLA’s and escalations.

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  1. Each issue type can be set to one of four priorities: Urgent, High, Medium, and Low (each priority sets targets for how quickly you want it worked on). blobid1.png
  2. For each of these SLA’s, you can set up four different paths to track. 

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If a target is not being met, escalations can be set up to notify a property contact. 

  1. Click the blue Add Escalation button to select when the escalation should happen and who the recipients are.

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 If you want to change how a specific property works, you can add a custom SLA profile. 

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When adding a custom SLA profile, you can select which property you want to associate to 

 

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